Reassign a U-M Hardware Token or U-M YubiKey See Change You Duo Options and Settings for the detailed steps. To remove a hardware token or YubiKey from your U-M Duo account, go to UMICH Account Management, log in, and click Manage Duo Devices to get to My Settings & Devices where you can delete the device. On the third entry, you should be logged in successfully. You can re-sync it by generating a new passcode three more times and entering each passcode.

Please try again.” your U-M hardware token may be out of sync. If the login screen displays “Incorrect passcode. Service Center staff will mark that the serial number as missing to prevent others from using it. Individuals can purchase a replacement token or YubiKey (need-based exceptions are considered on a case-by-case basis). If you lose your U-M YubiKey or U-M hardware token or suspect it has been stolen, please report it to the ITS Service Center. If you prefer, you can ask the ITS Service Center staff to enroll your U-M YubiKey or U-M hardware token for you over the phone (you will be asked to provide information to verify your identity). Enter the serial number from the back of your U-M hardware token or U-M YubiKey in the Token Serial Number box.Click Add a Duo Hardware Token or Yubikey.Log in with your uniqname and UMICH (Level-1) password.From a desktop or laptop computer, go to UMICH Account Management.A new U-M hardware token has a battery life of five years. If you have a U-M hardware token that you no longer use, please return it to the Tech Shop so it can be assigned to someone else.

If you are unsure which two-factor option you want to use, see Two-Factor Authentication Options for more information. Individuals can purchase additional or replacement U-M hardware tokens or U-M YubiKeys (need-based exceptions are considered on a case-by-case basis). The university will cover the cost of an initial U-M hardware token or U-M YubiKey for individuals. U-M hardware tokens and U-M Yubikeys are available from the Tech Shop. Reassign a U-M Hardware Token or U-M YubiKey.Delete a Token or YubiKey From Your Account.Do not purchase U-M hardware tokens from the Tech Shop or follow the instructions here. This document provides instructions for obtaining and enrolling U-M hardware tokens and U-M YubiKeys.ĮPCS Providers: If you use two-factor authentication for Electronic Prescription of Controlled Substances (EPCS), work with your unit liaison to get provisioned.

Duo with yubikey